QMP 1: Customer focus
Customer focus is a core business philosophy that prioritizes the needs, preferences, and satisfaction of the customer in every aspect of an organization’s operations. It’s not just about serving the customer well—it’s about understanding them deeply and designing experiences, products, and services around their expectations.
QMP 2: Leadership
Leadership is the art of influencing, guiding, and motivating individuals or teams toward the achievement of shared goals. True leadership isn’t just about a title—it’s about vision, responsibility, action, and impact.
QMP 3: Engagement of people
Engagement of People is a fundamental principle in leadership, management, and organizational excellence. It refers to the emotional and psychological commitment employees or team members have toward their work, team, and the organization’s goals.
QMP 4: Process approach
Process Approach is a fundamental principle of quality and project management that emphasizes understanding, managing, and improving organizational activities as interconnected processes—rather than as isolated tasks.
QMP 5: Improvement
Improvement in a business or organizational context refers to the ongoing effort to enhance processes, products, services, or performance to achieve better outcomes, efficiency, customer satisfaction, and competitiveness.
QMP 6: Evidence-based decision making
Evidence-Based Decision Making is a management principle where decisions are grounded in reliable data, facts, and analysis—rather than assumptions, intuition, or guesswork.
It’s a core value in quality management systems like ISO 9001:2015, and is essential in business, healthcare, education, policy-making, and more.
QMP 7: Relationship management
Relationship Management is the strategic process of building, nurturing, and maintaining positive interactions with stakeholders—including customers, employees, partners, vendors, and regulators—to achieve mutual goals and long-term success.